Documentary on Channel 4 tonight (21:00) that might be of interest to some of our reviewers (and admins!).
"Cutting Edge explores the impact of negative online reviews on the British hospitality industry, and whether the Trip Advisor website is beneficial to consumers or an online resource open to abuse. With more than 40 million users a month, the site is the world's largest and most powerful travel guide, but some businesses struggle to cope with the relentless criticism published on its forums"