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Originally Posted by
Quinno
Looks like you've been very unlucky Jym!
You're not kidding! Whether the printer fails to handle tickets for more than one passenger correctly, I don't know. In fact, the one journey that arrived correctly was separately booked for me & a pal to Haywards Heath as I wanted a plusbus & he doesn't need one. Maybe the multi-traveller order has the glitch effect?
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A new offer between London & Birmingham if anyone's planning anything...
http://www.londonmidland.com/tickets...am-and-london/?=
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I'll stay on me own
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[QUOTE=trainman;33216]You're not kidding! Whether the printer fails to handle tickets for more than one passenger correctly, I don't know.QUOTE]
Incredibly, they told me I would have to buy new tickets on the day, then apply for a refund!!! Erm, no, that won't be happening.
I write a swingeing letter asking, nay demanding, proper reservation counterfoils, new tickets or, probably easiest, a cover letter authorising travel on the tickets without the unprinted reservation coupons.
They just replied, saying they can't reply just at the moment but they will try to do so within 28 days, by which time all my journeys will have expired, so that's nice!! MUPPETS!
I'm gonna print the reserved train times from my online bookings, and they can like it or lump it.
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Further to the correspondence above, they have now written to say they are 'processing the refunds' I requested (I didn't!), but that they need me to return the original travel tickets (I won't!). It beggars belief that they so obviously failed to read my letter, which clearly stated their ticketing error and suggested three simple solutions; I would say that they deliberately misinterpreted my message, but I left no room for ambiguity. The Casketeers will have to complete the final trip with tickets supported by my account booking ref, to replace the missing train reservations.
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Originally Posted by
hondo
That would be considered First Class travel if it was India.
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