I still go over and have a look at my favourite review from over there - the guy going on about black sheep.
I believe in chatting to customers to find out what they want - after all its them who keep food on my table! And if there is something wrong with the pub I want to know about it PDQ so I can make amends.
What I've started doing is writing to pubs that I've found really bad - just telling them of my experience, not judgemental or telling them what should have happened. It's when the landlord sends a letter back saying 'your wrong' that I get angry!
For the record, I won't be around much these two weeks - we're shutting the pub for improvements and it's likely to be 18hr days minimum (as an example tonight after closing I'm with Dad taking apart the bar and bench seating and floor, which will go on to the early hours...)