arwkrite
29-10-2009, 08:46
I can already hear the hackles rising.
Over the past few years me and the Mrs have come to appreciate the facilities that Greene King and some other large pub owners have installed for disabled customers. Being the carer for a wheelchair bound person , as I have said before, gives me a different insight as to pub reviews.Modern pubs give us the space to maneuverer when not overstuffed with furniture or people. However it is possible for gremlins to get in the works and cause problems which happened at one of our regular GK pubs.
My Mrs is now full time W/chair bound and we realized the positioning of games machines and dining furniture caused access problems to the disabled toilet. Not only did it cause distress to my Mrs but also interrupted diners and gamers. Thinking it was probably a corporate design of the layout rather than the managers choice I wrote direct to GK.
Today I recieved a letter from Glynn Ford, Business Developement Manager at GK about the actions and alterations to be made so access to the disabled toilet is unobstructed. So you see if you have a real complaint they will listen. Thank You to all at GK for this successfull conclusion.
I would also appeal to all Licencees to take a look at you public areas and see if the disabled are obstructed in any access. It is always stressfull for a wheelchair user in public places. If you help make their stay a relaxing experiance it will be remembered and talked about. I find many are out and about during the quieter times of the day so not to cause problems in crowds.
Over the past few years me and the Mrs have come to appreciate the facilities that Greene King and some other large pub owners have installed for disabled customers. Being the carer for a wheelchair bound person , as I have said before, gives me a different insight as to pub reviews.Modern pubs give us the space to maneuverer when not overstuffed with furniture or people. However it is possible for gremlins to get in the works and cause problems which happened at one of our regular GK pubs.
My Mrs is now full time W/chair bound and we realized the positioning of games machines and dining furniture caused access problems to the disabled toilet. Not only did it cause distress to my Mrs but also interrupted diners and gamers. Thinking it was probably a corporate design of the layout rather than the managers choice I wrote direct to GK.
Today I recieved a letter from Glynn Ford, Business Developement Manager at GK about the actions and alterations to be made so access to the disabled toilet is unobstructed. So you see if you have a real complaint they will listen. Thank You to all at GK for this successfull conclusion.
I would also appeal to all Licencees to take a look at you public areas and see if the disabled are obstructed in any access. It is always stressfull for a wheelchair user in public places. If you help make their stay a relaxing experiance it will be remembered and talked about. I find many are out and about during the quieter times of the day so not to cause problems in crowds.