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21-08-2010, 13:54
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It pains me to write this, but last night, in one of my favourite pubs, I saw a couple walk away from the bar and out of the door because they hadn’t been served after a long wait. The pub was busy enough, but by no means heaving, and there were a mixture of causes – not quite enough staff, staff being too local-friendly, staff not being fully aware of what’s going on “on the other side”. But, whatever the reason, it’s a disgrace – no good pub should ever see customers leave because they can’t get served quickly enough. The legendary Arthur Gosling of the Royal Oak in Didsbury – long since retired, but fortunately still with us – would be appalled.

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