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23-10-2017, 13:00
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Our mission to visit every pub in Bristol means we’re going to interesting places we might otherwise give a miss, like The Old Post Office in Fishponds.It looks, sounds, smells and acts like a branch of Wetherspoon, but isn’t, which is fascinating to us. It’s clearly part of a chain but unlike JDW pubs the brand isn’t blazoned on the building’s front or mentioned anywhere else that we could see.
“This is a daft question but… which chain is this pub part of?” we asked the person who was serving us.
“It’s not Wetherspoon’s,” they replied instinctively, even though that wasn’t what we’d asked.*“Everyone thinks that but it’s actually part of a company called Stonegate. I’d never heard of them until I started working here but it turns out they’re huge. Great to work for, too — fantastic benefits and training.” (All this offered freely and apparently sincerely without any additional prompting.)
It’s true — Stonegate is a big company (http://www.stonegatepubs.com/#), running almost 700 pubs and bars from behind the cover of several well-known brands such as Yates’s, and Slug & Lettuce. The Old Post Office is part of their Proper Pubs sub-brand (http://www.stonegatepubs.com/format/proper):*“Our Proper Pubs are the perfect place to enjoy a quiet drink, grab a mid-week bite, get together at the weekend or enjoy the best sports coverage around.”
The pub itself isn’t lovely — too plastic for our taste, lacking even the distinctiveness of decor Wetherspoon pubs generally shoot for, even if they don’t always score. Nonetheless, it was absolutely crammed with families sharing meals, and groups of football fans arranged in various odd ways around their tables so that they could see the TV screens. It felt, as the cliche goes, like a pub truly serving its community — buzzy and informal, but smart with it.
The beer range wasn’t as titillating as a typical Spoons either with a smaller range of interesting bottled beers and no novelty guest ales. Instead, there were five pumps for Sharp’s Doom Bar, Fuller’s ESB, Harvey’s Sussex Best, London Pride and Wadworth 6X, with the last two tagged as Coming Soon. If you’re going to have a line-up of old-school brown beers, though, Harvey’s and ESB are good choices — enough to get us a little bit excited, anyway. Sussex Best wasn’t quite at its most thrilling but was still very good — quirky, dry, a little leafy — but the ESB… Well, that’s where we had a problem.
The member of staff who pulled it saw at once that it wasn’t right, forming no head at all.*“It might be the glass,” they said, and tried with another. This time, it was not only flat but also hazy, and obviously so.
“Don’t worry, just make it two Sussex Best instead.”
But at this point what we assume was a manager got involved, apparently the final arbiter of whether a beer is off or otherwise. He said firmly, even sternly, “No, it’s meant to be like that,” and rushed away.
Now we know, and you know, that ESB is not meant to be hazy or headless, but the member of staff pouring the beer had clearly been put in a tricky position. So, chalking it up to experience, we broke the deadlock and agreed to take it, bearing in mind that it*seemed to be a mere £2.40 a pint and, cosmetics aside, tasted acceptable, if a touch sweet and subdued.
Sitting outside on the patio watching the traffic go by we couldn’t help compare this experience to our recent experiences in Wetherspoon pubs, where the slightest complaint seems to trigger a full apology and a replacement without hesitation. We wouldn’t want to draw any conclusions based on one visit to a Stonegate Spoonsalike, and one fumbled transaction, but it’s certainly a first mark on the scorecard.
Disclosure: we sold a copy of*20th Century Pub to someone who works at Stonegate the other day.
Chainpub Encounter (https://boakandbailey.com/2017/10/chainpub-encounter/) originally posted at Boak & Bailey's Beer Blog (https://boakandbailey.com)


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