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21-07-2014, 11:24
Visit The Pub Curmudgeon site (http://pubcurmudgeon.blogspot.com/2014/07/address-cause-not-symptoms.html)
Wetherspoon’s have often been discussed on here, and my view is that while I respect their business success and sometimes find them useful, especially for food, they’re not really my kind of pubs.
Once or twice a month I venture into one of my local Spoons to take advantage of their “meal deal” offer. Sadly, I’d say that on about one out of three occasions, I’m served with a pint that has to be returned because of cloudiness, or more rarely sourness.
Every time, the duff pint has been changed without demur. The fact I’ve usually bought it with a beard club voucher may help with that. But it does raise the question of why so many duff pints are being served up. It’s one thing to deal with customer complaints effectively and politely, but something else to make sure that customers aren’t given any reason to complain in the first place. And might customers who are less inclined to speak out end up struggling through a poor pint but then grumble to others about it afterwards?
More... (http://pubcurmudgeon.blogspot.com/2014/07/address-cause-not-symptoms.html)
Wetherspoon’s have often been discussed on here, and my view is that while I respect their business success and sometimes find them useful, especially for food, they’re not really my kind of pubs.
Once or twice a month I venture into one of my local Spoons to take advantage of their “meal deal” offer. Sadly, I’d say that on about one out of three occasions, I’m served with a pint that has to be returned because of cloudiness, or more rarely sourness.
Every time, the duff pint has been changed without demur. The fact I’ve usually bought it with a beard club voucher may help with that. But it does raise the question of why so many duff pints are being served up. It’s one thing to deal with customer complaints effectively and politely, but something else to make sure that customers aren’t given any reason to complain in the first place. And might customers who are less inclined to speak out end up struggling through a poor pint but then grumble to others about it afterwards?
More... (http://pubcurmudgeon.blogspot.com/2014/07/address-cause-not-symptoms.html)