View Full Version : Tandleman's Beer Blog - Who's Next?

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29-07-2013, 09:27
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When I was much younger, as I've mentioned before, I trained as a barman under an old school boss. You had to do it right, first time, every time, or you got a bollocking. It was a good training though for subsequent years and why I am sometimes critical of barstaff. You see. I really do know how it should be done.

http://3.bp.blogspot.com/-2l_T88OUCzo/UfYmnhz4FjI/AAAAAAAAFEc/2jYpwl5TRaQ/s200/keep-calm-and-queue-here.png (http://3.bp.blogspot.com/-2l_T88OUCzo/UfYmnhz4FjI/AAAAAAAAFEc/2jYpwl5TRaQ/s1600/keep-calm-and-queue-here.png)I was reminded of this when in the pub on Friday and was passed over more than once by the same barmaid, who always asked "Who's next? before serving the person directly in front of her, no matter whether they'd been waiting minutes or seconds. I was taught to look around as I was serving and acknowledge customers and advise them of their place in the invisible queue. It isn't difficult, just requiring the most basic of observational skills. I'll be brushing up on it soon at the GBBF if you want to put me to the test. The lazy "Who's next? " is to me an annoying example of the indifferent service we often get in pubs.

Trust me on this one. What you don't want to hear from barstaff is "Who's next?" You want to hear "You're next".

And don't get me started on "You all right there?" (http://tandlemanbeerblog.blogspot.co.uk/2010/09/you-all-right-there.html) It is more or less the standard question you are asked at the bar now.

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